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Alice Chen, MD

TitleProfessor
SchoolUCSF School of Medicine
DepartmentMedicine
Address1001 Potrero Ave
San Francisco CA 94110
Phone415-206-4049
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    Collapse Biography 
    Collapse Awards and Honors
    San Francisco Community Clinic Consortium 2016Leadership Award
    National Association of Public Hospitals and Health Systems2010Safety Net Award for Using Health Information Technology to Advance Performance Improvement
    University of California San Francisco SFGH Department of Medicine2008John F. Murray Award for academic excellence and dedication to the humanitarian mission of SFGH
    California Association of Public Hospitals and Health Systems 2007Award for Improvement in System-Wide Care Integration
    San Francisco Health Plan2007Award for Innovation in Health Care Service Delivery
    University of California San Francisco, SFGH Division of General Internal Medicine2006Richard J. Haber Excellence in Teaching Award
    Massachusetts Department of Public Health2001Annual Service Award, Emergency Room Interpreter Law Advisory Committee
    Brigham and Women's Hospital, Department of Internal Medicine1997Arnold C. Dunne Award for Compassionate Patient Care
    Stanford University School of Medicine1996Dean’s Award for Excellence in Clinical Medicine

    Collapse Overview 
    Collapse Overview
    Alice Huan-mei Chen, MD, MPH, is the chief medical officer and deputy director for the San Francisco Health Network (SFHN) and a professor of medicine at the University of California, San Francisco (UCSF).

    As chief medical officer and deputy director, Dr. Chen is responsible for providing clinical and operational leadership, vision, and direction for SFHN, San Francisco Department of Public Health's nearly $2 billion a year vertically integrated safety net delivery system.

    A practicing primary care internist, Dr. Chen previously spent a decade at Zuckerberg San Francisco General in a variety of roles, including chief integration officer and director of eReferral. Prior to that, Dr. Chen worked in community health, health policy, and philanthropy with a focus on the underserved.

    She has served on the board of several nonprofits, including currently Health Access Foundation, the San Francisco General Hospital Foundation and the National Council of Asian Pacific Islander Physicians. Since 2002, she has been a volunteer physician for Alameda County Public Health Department’s Project New Start, a tattoo removal program targeting at risk youth.

    A graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health, Dr. Chen's training includes a primary care internal medicine residency and chief residency at Brigham and Women's Hospital. She is an alumna of the Commonwealth Fund Mongan Fellowship in Minority Health Policy, the Soros Physician Advocacy Fellowship, the California HealthCare Foundation Leadership Program and the Aspen Institute’s Health Innovators Fellowship. She lives in Berkeley with her spouse and their eleven year old twins.


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    Collapse Bibliographic 
    Collapse Publications
    Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Researchers can login to make corrections and additions, or contact us for help.
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    1. Ulloa JG, Russell MD, Chen A, Tuot DS. A cohort study of a general surgery electronic consultation system: safety implications and impact on surgical yield. BMC Health Serv Res. 2017 Jun 23; 17(1):433. PMID: 28645288.
      View in: PubMed
    2. Makaroun LK, Bowman C, Duan K, Handley N, Wheeler DJ, Pierluissi E, Chen A. Specialty Care Access in the Safety Net-the Role of Public Hospitals and Health Systems. J Health Care Poor Underserved. 2017; 28(1):566-581. PMID: 28239019.
      View in: PubMed
    3. Raven MC, Guzman D, Chen A, Kornak J, Kushel M. Out-of-Network Emergency Department Use among Managed Medicaid Beneficiaries. Health Serv Res. 2016 Nov 11. PMID: 27861836.
      View in: PubMed
    4. Price EL, Sewell JL, Hm Chen A, Sarkar U. Minding the Gaps: Assessing Communication Outcomes of Electronic Preconsultation Exchange. Jt Comm J Qual Patient Saf. 2016 Aug; 42(8):341-54. PMID: 27456415.
      View in: PubMed
    5. Kruger JF, Chen A, Rybkin A, Leeds K, Guzman D, Vittinghoff E, Goldman LE, et al. Displaying radiation exposure and cost information at order entry for outpatient diagnostic imaging: a strategy to inform clinician ordering. BMJ Qual Saf. 2016 Dec; 25(12):977-985. PMID: 26740494.
      View in: PubMed
    6. Tuot DS, Leeds K, Murphy EJ, Sarkar U, Lyles CR, Mekonnen T, Chen A. Facilitators and barriers to implementing electronic referral and/or consultation systems: a qualitative study of 16 health organizations. BMC Health Serv Res. 2015 Dec 19; 15:568. PMID: 26687507; PMCID: PMC4684927.
    7. Livaudais-Toman J, Karliner LS, Tice JA, Kerlikowske K, Gregorich S, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Kaplan CP. Impact of a primary care based intervention on breast cancer knowledge, risk perception and concern: A randomized, controlled trial. Breast. 2015 Dec; 24(6):758-66. PMID: 26476466; PMCID: PMC4698352.
    8. Scheibe MM, Imboden JB, Schmajuk G, Margaretten M, Graf JD, Chen A, Yelin EH, Yazdany J. Efficiency Gains for Rheumatology Consultation Using a Novel Electronic Referral System in a Safety-Net Health Setting. Arthritis Care Res (Hoboken). 2015 Aug; 67(8):1158-63. PMID: 25623810; PMCID: PMC4515392.
    9. Tuot DS, Murphy EJ, McCulloch CE, Leeds K, Chan E, Chen A. Leveraging an electronic referral system to build a medical neighborhood. Healthc (Amst). 2015 Dec; 3(4):202-8. PMID: 26699344.
      View in: PubMed
    10. Schwei RJ, Del Pozo S, Agger-Gupta N, Alvarado-Little W, Bagchi A, Chen A, Diamond L, Gany F, Wong D, Jacobs EA. Changes in research on language barriers in health care since 2003: A cross-sectional review study. Int J Nurs Stud. 2016 Feb; 54:36-44. PMID: 25816944; PMCID: PMC4943579.
    11. McGeady JB, Blaschko SD, Brajtbord JS, Sewell JL, Chen A, Breyer BN. Electronic Preconsultation as a Method of Quality Improvement for Urological Referrals. Urology Practice. 2014; 1(4):172-175.
    12. Mukhtar NA, Toy BC, Burman BE, Yu A, Chen A, Berman P, Nguyen T, Chan D, Hammer H, McCulloch CE, Khalili M. Assessment of HBV preventive services in a medically underserved Asian and Pacific Islander population using provider and patient data. J Gen Intern Med. 2015 Jan; 30(1):68-74. PMID: 25324148; PMCID: PMC4284271.
    13. Tuot DS, Sewell JL, Day L, Leeds K, Chen A. Increasing access to specialty care: patient discharges from a gastroenterology clinic. Am J Manag Care. 2014 Oct; 20(10):812-9. PMID: 25365684.
      View in: PubMed
    14. Hines JZ, Sewell JL, Sehgal NL, Moriates C, Horton CK, Chen A. "Choosing wisely" in an academic department of medicine. Am J Med Qual. 2015 Nov-Dec; 30(6):566-70. PMID: 24970279.
      View in: PubMed
    15. Kruger JF, Chen A, Rybkin A, Leeds K, Frosch DL, Goldman LE. Clinician perspectives on considering radiation exposure to patients when ordering imaging tests: a qualitative study. BMJ Qual Saf. 2014 Nov; 23(11):893-901. PMID: 24764135.
      View in: PubMed
    16. Kaplan CP, Livaudais-Toman J, Tice JA, Kerlikowske K, Gregorich SE, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Karliner LS. A randomized, controlled trial to increase discussion of breast cancer in primary care. Cancer Epidemiol Biomarkers Prev. 2014 Jul; 23(7):1245-53. PMID: 24762560; PMCID: PMC4167008.
    17. Bailey SC, Wolf MS, Lopez A, Russell A, Chen A, Schillinger D, Moy G, Sarkar U. Expanding the Universal Medication Schedule: a patient-centred approach. BMJ Open. 2014 Jan 10; 4(1):e003699. PMID: 24413344; PMCID: PMC3902314.
    18. Kruger JF, Chen A, Rybkin A, Frosch DL, Goldman LE. Clinicians' views on displaying cost information to increase clinician cost-consciousness. Am J Manag Care. 2014; 20(11):901-6. PMID: 25495110.
      View in: PubMed
    19. Burman BE, Mukhtar NA, Toy BC, Nguyen TT, Chen A, Yu A, Berman P, Hammer H, Chan D, McCulloch CE, Khalili M. Hepatitis B management in vulnerable populations: gaps in disease monitoring and opportunities for improved care. Dig Dis Sci. 2014 Jan; 59(1):46-56. PMID: 24052195; PMCID: PMC3947196.
    20. Chen A, Murphy EJ, Yee HF. eReferral--a new model for integrated care. N Engl J Med. 2013 Jun 27; 368(26):2450-3. PMID: 23802515.
      View in: PubMed
    21. Sewell JL, Day LW, Tuot DS, Alvarez R, Yu A, Chen A. A brief, low-cost intervention improves the quality of ambulatory gastroenterology consultation notes. Am J Med. 2013 Aug; 126(8):732-8. PMID: 23791206; PMCID: PMC3730533.
    22. Sewell JL, Guy J, Kwon A, Chen A, Yee HF. Preconsultation exchange for ambulatory hepatology consultations. Am J Med. 2013 Jun; 126(6):523-8. PMID: 23597797; PMCID: PMC3684175.
    23. Dowdy D, Bishai D, Chen A. Setting clinical priorities: a framework for incorporating individual patient preferences. Patient Educ Couns. 2013 Jan; 90(1):141-3. PMID: 23073315.
      View in: PubMed
    24. Chen A, Rittenhouse D. The un-managed system of Medicare referrals. J Gen Intern Med. 2012 May; 27(5):487-9. PMID: 22374409; PMCID: PMC3326098.
    25. Bailey SC, Sarkar U, Chen A, Schillinger D, Wolf MS. Evaluation of language concordant, patient-centered drug label instructions. J Gen Intern Med. 2012 Dec; 27(12):1707-13. PMID: 22451015; PMCID: PMC3509294.
    26. Tucker JD, Chen A, Glass RI. Foreign language assessment and training in U.S. medical education is a must. Acad Med. 2012 Mar; 87(3):257. PMID: 22373612.
      View in: PubMed
    27. Bailey SC, Hasnain-Wynia R, Chen A, Sarkar U, Schoua-Glusberg A, Lindquist LA, Schillinger D, Wolf MS. Developing multilingual prescription instructions for patients with limited english proficiency. J Health Care Poor Underserved. 2012 Feb; 23(1):81-7. PMID: 22643463.
      View in: PubMed
    28. Straus SG, Chen A, Yee H, Kushel MB, Bell DS. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. PMID: 22195195; PMCID: PMC3243286.
    29. Dowdy DW, Horton CK, Lau B, Ferrer R, Chen A. Patient Follow-up in an Urban Resident Continuity Clinic: An Initiative to Improve Scheduling Practices. J Grad Med Educ. 2011 Jun; 3(2):256-60. PMID: 22655154; PMCID: PMC3184901.
    30. Chen A, Yee HF. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. PMID: 21220663.
      View in: PubMed
    31. Kim-Hwang JE, Chen A, Bell DS, Guzman D, Yee HF, Kushel MB. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. PMID: 20512531; PMCID: PMC2955477.
    32. Chen A, Kushel MB, Grumbach K, Yee HF. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. PMID: 20439891.
      View in: PubMed
    33. Chen A, Yee HF. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 08; 169(11):1024-6. PMID: 19506170.
      View in: PubMed
    34. Kim Y, Chen A, Keith E, Yee HF, Kushel MB. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. PMID: 19308334; PMCID: PMC2669877.
    35. Chen A, Youdelman MK, Brooks J. The legal framework for language access in healthcare settings: Title VI and beyond. J Gen Intern Med. 2007 Nov; 22 Suppl 2:362-7. PMID: 17957427; PMCID: PMC2150609.
    36. Karliner LS, Jacobs EA, Chen A, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007 Apr; 42(2):727-54. PMID: 17362215; PMCID: PMC1955368.
    37. Chen A, Jacobs E . Providing care to patients who speak limited English. Medical Management of Vulnerable and Underserved Patients: Principles, Practice, and Populations. Editors: Talmadge King, Margaret Wheeler, Andy Bindman, Alicia Fernandez, Kevin Grumbach, Dean Schillinger, and Teresa Villela. 2007.
    38. Hardt E, Jacobs EA, Chen A. Insights into the problems that language barriers may pose for the medical interview. J Gen Intern Med. 2006 Dec; 21(12):1357-8. PMID: 16995888; PMCID: PMC1924799.
    39. Grubbs V, Chen A, Bindman AB, Vittinghoff E, Fernandez A. Effect of awareness of language law on language access in the health care setting. J Gen Intern Med. 2006 Jul; 21(7):683-8. PMID: 16808766; PMCID: PMC1924696.
    40. Chen A. Doctoring across the language divide. Health Aff (Millwood). 2006 May-Jun; 25(3):808-13. PMID: 16684747.
      View in: PubMed
    41. Jacobs E, Chen A, Karliner LS, Agger-Gupta N, Mutha S. The need for more research on language barriers in health care: a proposed research agenda. Milbank Q. 2006; 84(1):111-33. PMID: 16529570; PMCID: PMC2690153.
    42. Smith WR, Bussey-Jones J, Horowitz CR, Whitehurst-Cook M, Chen, AH. Case studies in multicultural medicine and health disparities. Multicultural Medicine and Health Disparities. Editors: David Satcher and Rubens Pamies. 2006.
    43. Wilson E, Chen A, Grumbach K, Wang F, Fernandez A. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005 Sep; 20(9):800-6. PMID: 16117746; PMCID: PMC1490205.
    44. Jacobs EA, Chen A, Karliner L, Fortier JP, Mutha S. Legal and regulatory obligations to provide culturally and linguistically appropriate emergency department services. Clin Ped Emerg Med. 2004; 5(2):85-92.
    45. Schillinger D, Chen A. Literacy and language: disentangling measures of access, utilization, and quality. J Gen Intern Med. 2004 Mar; 19(3):288-90. PMID: 15009787; PMCID: PMC1492159.
    46. Donohoe MT, Kravitz RL, Wheeler DB, Chandra R, Chen A, Humphries N. Reasons for outpatient referrals from generalists to specialists. J Gen Intern Med. 1999 May; 14(5):281-6. PMID: 10337037; PMCID: PMC1496579.
    47. Beckett WS, Pace PE, Sferlazza SJ, Perlman GD, Chen A, Xu XP. Airway reactivity in welders: a controlled prospective cohort study. J Occup Environ Med. 1996 Dec; 38(12):1229-38. PMID: 8978514.
      View in: PubMed
    48. Raftery KA, Smith-Coggins R, Chen A. Gender-associated differences in emergency department pain management. Ann Emerg Med. 1995 Oct; 26(4):414-21. PMID: 7574121.
      View in: PubMed
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