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Alice Chen, MD

Title(s)Clinical Professor, Medicine
SchoolSchool of Medicine
Address1001 Potrero Ave
San Francisco CA 94110
Phone628-206-4049
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    Collapse Biography 
    Collapse Education and Training
    Yale University, New Haven, CTBS1990Environmental Biology
    Stanford University School of Medicine, Palo Alto, CAMD1996Medicine
    Harvard School of Public Health, Boston, MAMPH2001Health Policy and Management
    Brigham and Women's Hospital, Boston, MA1999Internal Medicine Residency
    Brigham and Women's Hospital , Boston, MA 2000Internal Medicine Chief Residency
    Rona Consulting Group, San Francisco, CA2014Lean Black Belt Certification
    Collapse Awards and Honors
    Women of Impact2019Invited Member
    San Francisco Community Clinic Consortium 2016Leadership Award
    Aspen Institute2015Health Innovators Fellow
    National Association of Public Hospitals and Health Systems2010Safety Net Award for Using Health Information Technology to Advance Performance Improvement
    University of California San Francisco SFGH Department of Medicine2008John F. Murray Award for academic excellence and dedication to the humanitarian mission of SFGH
    California Association of Public Hospitals and Health Systems 2007Award for Improvement in System-Wide Care Integration
    San Francisco Health Plan2007Award for Innovation in Health Care Service Delivery
    University of California San Francisco, SFGH Division of General Internal Medicine2006Richard J. Haber Excellence in Teaching Award
    Massachusetts Department of Public Health2001Annual Service Award, Emergency Room Interpreter Law Advisory Committee
    Brigham and Women's Hospital, Department of Internal Medicine1997Arnold C. Dunne Award for Compassionate Patient Care
    Stanford University School of Medicine1996Dean’s Award for Excellence in Clinical Medicine

    Collapse Overview 
    Collapse Overview
    Dr. Alice Hm Chen is deputy secretary for policy and planning and chief of clinical affairs for the California Health and Human Services Agency (CHHS). She has led the Agency’s signature health policy initiatives on affordability and access, including the Office of Health Care Affordability, generic drug manufacturing, and the Healthy California for All Commission. Since March 2020, she has been a member of the Agency’s core leadership team for COVID-19 response focused on therapeutics, data analytics, hospital surge planning, and strategic reopening.

    Prior to joining CHHS, she served as chief medical officer and deputy director for the San Francisco Health Network (SFHN), where she was responsible for providing clinical and operational leadership, vision, and direction for the City’s $2 billion a year publicly funded delivery system encompassing primary, specialty, mental health, substance use, acute care, trauma, long term, jail health, and homeless health care services. She served as the executive operational sponsor for the Network’s implementation of an enterprise electronic health record, and led its work responding to value-based payments, addressing patient-level social determinants of health, and creating an integrated system of care.

    Known for her work with vulnerable populations and delivery system innovations to improve access and quality of care for safety net systems, Dr. Chen was on the faculty of the University of California San Francisco (UCSF) School of Medicine for 15 years, and has published over 50 book chapters, research and peer-reviewed articles, including in the New England Journal of Medicine, JAMA and Health Affairs. She has served on the board of several non-profits and foundations, and currently serves as board president of The Health Initiative. In 2019, she was elected to the Harvard University Board of Overseers.

    A graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health, Dr. Chen's training includes a primary care internal medicine residency and chief residency at Brigham and Women's Hospital. She is an alumna of the Commonwealth Fund Harvard University Fellowship in Minority Health Policy, the Soros Physician Advocacy Fellowship, the California HealthCare Foundation Leadership Program and the Aspen Institute’s Health Innovators Fellowship.

    Proficient in Mandarin and Spanish, she maintains an active primary care practice at Zuckerberg San Francisco General Hospital and holds an appointment as clinical professor of medicine at UCSF.

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    Collapse Publications
    Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Researchers can login to make corrections and additions, or contact us for help. to make corrections and additions.
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    Altmetrics Details PMC Citations indicate the number of times the publication was cited by articles in PubMed Central, and the Altmetric score represents citations in news articles and social media. (Note that publications are often cited in additional ways that are not shown here.) Fields are based on how the National Library of Medicine (NLM) classifies the publication's journal and might not represent the specific topic of the publication. Translation tags are based on the publication type and the MeSH terms NLM assigns to the publication. Some publications (especially newer ones and publications not in PubMed) might not yet be assigned Field or Translation tags.) Click a Field or Translation tag to filter the publications.
    1. An Ethical Framework for Allocating Scarce Inpatient Medications for COVID-19 in the US. JAMA. 2020 May 15. DeJong C, Chen AH, Lo B. PMID: 32412580.
      View in: PubMed   Mentions:    Fields:    
    2. What if the Role of Healthcare Was to Maximize Health? J Gen Intern Med. 2020 Jun; 35(6):1884-1886. Chen AH, Chin MH. PMID: 31728893.
      View in: PubMed   Mentions:    Fields:    
    3. Frequent Emergency Department Users: Focusing Solely On Medical Utilization Misses The Whole Person. Health Aff (Millwood). 2019 11; 38(11):1866-1875. Kanzaria HK, Niedzwiecki M, Cawley CL, Chapman C, Sabbagh SH, Riggs E, Chen AH, Martinez MX, Raven MC. PMID: 31682499.
      View in: PubMed   Mentions:    Fields:    
    4. Evaluating diverse electronic consultation programs with a common framework. BMC Health Serv Res. 2018 Oct 24; 18(1):814. Tuot DS, Liddy C, Vimalananda VG, Pecina J, Murphy EJ, Keely E, Simon SR, North F, Orlander JD, Chen AH. PMID: 30355346.
      View in: PubMed   Mentions: 3     Fields:    Translation:Humans
    5. A cohort study of a general surgery electronic consultation system: safety implications and impact on surgical yield. BMC Health Serv Res. 2017 06 23; 17(1):433. Ulloa JG, Russell MD, Chen AH, Tuot DS. PMID: 28645288.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    6. Specialty Care Access in the Safety Net-the Role of Public Hospitals and Health Systems. J Health Care Poor Underserved. 2017; 28(1):566-581. Makaroun LK, Bowman C, Duan K, Handley N, Wheeler DJ, Pierluissi E, Chen AH. PMID: 28239019.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    7. Out-of-Network Emergency Department Use among Managed Medicaid Beneficiaries. Health Serv Res. 2017 12; 52(6):2156-2174. Raven MC, Guzman D, Chen AH, Kornak J, Kushel M. PMID: 27861836.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    8. Minding the Gaps: Assessing Communication Outcomes of Electronic Preconsultation Exchange. Jt Comm J Qual Patient Saf. 2016 08; 42(8):341-54. Price EL, Sewell JL, Chen AH, Sarkar U. PMID: 27456415.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    9. Displaying radiation exposure and cost information at order entry for outpatient diagnostic imaging: a strategy to inform clinician ordering. BMJ Qual Saf. 2016 12; 25(12):977-985. Kruger JF, Chen AH, Rybkin A, Leeds K, Guzman D, Vittinghoff E, Goldman LE. PMID: 26740494.
      View in: PubMed   Mentions: 2     Fields:    Translation:Humans
    10. Facilitators and barriers to implementing electronic referral and/or consultation systems: a qualitative study of 16 health organizations. BMC Health Serv Res. 2015 Dec 19; 15:568. Tuot DS, Leeds K, Murphy EJ, Sarkar U, Lyles CR, Mekonnen T, Chen AH. PMID: 26687507.
      View in: PubMed   Mentions: 11     Fields:    Translation:Humans
    11. Efficiency Gains for Rheumatology Consultation Using a Novel Electronic Referral System in a Safety-Net Health Setting. Arthritis Care Res (Hoboken). 2015 Aug; 67(8):1158-63. Scheibe MM, Imboden JB, Schmajuk G, Margaretten M, Graf JD, Chen AH, Yelin EH, Yazdany J. PMID: 25623810.
      View in: PubMed   Mentions: 5     Fields:    Translation:Humans
    12. Leveraging an electronic referral system to build a medical neighborhood. Healthc (Amst). 2015 Dec; 3(4):202-8. Tuot DS, Murphy EJ, McCulloch CE, Leeds K, Chan E, Chen AH. PMID: 26699344.
      View in: PubMed   Mentions: 8     Fields:    Translation:Humans
    13. Changes in research on language barriers in health care since 2003: A cross-sectional review study. Int J Nurs Stud. 2016 Feb; 54:36-44. Schwei RJ, Del Pozo S, Agger-Gupta N, Alvarado-Little W, Bagchi A, Chen AH, Diamond L, Gany F, Wong D, Jacobs EA. PMID: 25816944.
      View in: PubMed   Mentions: 3     Fields:    
    14. Electronic Preconsultation as a Method of Quality Improvement for Urological Referrals. Urology Practice. 2014; 1(4):172-175. McGeady JB, Blaschko SD, Brajtbord JS, Sewell JL, Chen AH, Breyer BN.
    15. Assessment of HBV preventive services in a medically underserved Asian and Pacific Islander population using provider and patient data. J Gen Intern Med. 2015 Jan; 30(1):68-74. Mukhtar NA, Toy BC, Burman BE, Yu A, Chen AH, Berman P, Nguyen T, Chan D, Hammer H, McCulloch CE, Khalili M. PMID: 25324148.
      View in: PubMed   Mentions: 4     Fields:    Translation:HumansPHPublic Health
    16. Increasing access to specialty care: patient discharges from a gastroenterology clinic. Am J Manag Care. 2014 Oct; 20(10):812-9. Tuot DS, Sewell JL, Day L, Leeds K, Chen AH. PMID: 25365684.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    17. "Choosing wisely" in an academic department of medicine. Am J Med Qual. 2015 Nov-Dec; 30(6):566-70. Hines JZ, Sewell JL, Sehgal NL, Moriates C, Horton CK, Chen AH. PMID: 24970279.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    18. A randomized, controlled trial to increase discussion of breast cancer in primary care. Cancer Epidemiol Biomarkers Prev. 2014 Jul; 23(7):1245-53. Kaplan CP, Livaudais-Toman J, Tice JA, Kerlikowske K, Gregorich SE, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Karliner LS. PMID: 24762560.
      View in: PubMed   Mentions: 13     Fields:    Translation:Humans
    19. Clinician perspectives on considering radiation exposure to patients when ordering imaging tests: a qualitative study. BMJ Qual Saf. 2014 Nov; 23(11):893-901. Kruger JF, Chen AH, Rybkin A, Leeds K, Frosch DL, Goldman LE. PMID: 24764135.
      View in: PubMed   Mentions: 4     Fields:    Translation:Humans
    20. Expanding the Universal Medication Schedule: a patient-centred approach. BMJ Open. 2014 Jan 10; 4(1):e003699. Bailey SC, Wolf MS, Lopez A, Russell A, Chen AH, Schillinger D, Moy G, Sarkar U. PMID: 24413344.
      View in: PubMed   Mentions: 9     Fields:    Translation:Humans
    21. Clinicians' views on displaying cost information to increase clinician cost-consciousness. Am J Manag Care. 2014; 20(11):901-6. Kruger JF, Chen AH, Rybkin A, Leeds K, Frosch DL, Goldman E. PMID: 25495110.
      View in: PubMed   Mentions:    Fields:    Translation:Humans
    22. Hepatitis B management in vulnerable populations: gaps in disease monitoring and opportunities for improved care. Dig Dis Sci. 2014 Jan; 59(1):46-56. Burman BE, Mukhtar NA, Toy BC, Nguyen TT, Chen AH, Yu A, Berman P, Hammer H, Chan D, McCulloch CE, Khalili M. PMID: 24052195.
      View in: PubMed   Mentions: 10     Fields:    Translation:HumansPHPublic Health
    23. eReferral--a new model for integrated care. N Engl J Med. 2013 Jun 27; 368(26):2450-3. Chen AH, Murphy EJ, Yee HF. PMID: 23802515.
      View in: PubMed   Mentions: 36     Fields:    Translation:Humans
    24. A brief, low-cost intervention improves the quality of ambulatory gastroenterology consultation notes. Am J Med. 2013 Aug; 126(8):732-8. Sewell JL, Day LW, Tuot DS, Alvarez R, Yu A, Chen AH. PMID: 23791206.
      View in: PubMed   Mentions: 4     Fields:    Translation:Humans
    25. Preconsultation exchange for ambulatory hepatology consultations. Am J Med. 2013 Jun; 126(6):523-8. Sewell JL, Guy J, Kwon A, Chen AH, Yee HF. PMID: 23597797.
      View in: PubMed   Mentions: 4     Fields:    Translation:Humans
    26. Setting clinical priorities: a framework for incorporating individual patient preferences. Patient Educ Couns. 2013 Jan; 90(1):141-3. Dowdy D, Bishai D, Chen AH. PMID: 23073315.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    27. The un-managed system of Medicare referrals. J Gen Intern Med. 2012 May; 27(5):487-9. Chen AH, Rittenhouse D. PMID: 22374409.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    28. Evaluation of language concordant, patient-centered drug label instructions. J Gen Intern Med. 2012 Dec; 27(12):1707-13. Bailey SC, Sarkar U, Chen AH, Schillinger D, Wolf MS. PMID: 22451015.
      View in: PubMed   Mentions: 21     Fields:    Translation:Humans
    29. Foreign language assessment and training in U.S. medical education is a must. Acad Med. 2012 Mar; 87(3):257. Tucker JD, Chen AH, Glass RI. PMID: 22373612.
      View in: PubMed   Mentions: 1     Fields:    Translation:Humans
    30. Developing multilingual prescription instructions for patients with limited english proficiency. J Health Care Poor Underserved. 2012 Feb; 23(1):81-7. Bailey SC, Hasnain-Wynia R, Chen AH, Sarkar U, Schoua-Glusberg A, Lindquist LA, Schillinger D, Wolf MS. PMID: 22643463.
      View in: PubMed   Mentions: 6     Fields:    Translation:Humans
    31. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. Straus SG, Chen AH, Yee H, Kushel MB, Bell DS. PMID: 22195195.
      View in: PubMed   Mentions: 19     Fields:    Translation:Humans
    32. Patient Follow-up in an Urban Resident Continuity Clinic: An Initiative to Improve Scheduling Practices. J Grad Med Educ. 2011 Jun; 3(2):256-60. Dowdy DW, Horton CK, Lau B, Ferrer R, Chen AH. PMID: 22655154.
      View in: PubMed   Mentions: 2     Fields:    
    33. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. Chen AH, Yee HF. PMID: 21220663.
      View in: PubMed   Mentions: 11     Fields:    Translation:Humans
    34. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. Kim-Hwang JE, Chen AH, Bell DS, Guzman D, Yee HF, Kushel MB. PMID: 20512531.
      View in: PubMed   Mentions: 31     Fields:    Translation:Humans
    35. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. Chen AH, Kushel MB, Grumbach K, Yee HF. PMID: 20439891.
      View in: PubMed   Mentions: 27     Fields:    Translation:Humans
    36. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 08; 169(11):1024-6. Chen AH, Yee HF. PMID: 19506170.
      View in: PubMed   Mentions: 14     Fields:    Translation:Humans
    37. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. Kim Y, Chen AH, Keith E, Yee HF, Kushel MB. PMID: 19308334.
      View in: PubMed   Mentions: 42     Fields:    Translation:Humans
    38. The legal framework for language access in healthcare settings: Title VI and beyond. J Gen Intern Med. 2007 Nov; 22 Suppl 2:362-7. Chen AH, Youdelman MK, Brooks J. PMID: 17957427.
      View in: PubMed   Mentions: 39     Fields:    Translation:Humans
    39. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007 Apr; 42(2):727-54. Karliner LS, Jacobs EA, Chen AH, Mutha S. PMID: 17362215.
      View in: PubMed   Mentions: 218     Fields:    Translation:Humans
    40. Providing care to patients who speak limited English. Medical Management of Vulnerable and Underserved Patients: Principles, Practice, and Populations. Editors: Talmadge King, Margaret Wheeler, Andy Bindman, Alicia Fernandez, Kevin Grumbach, Dean Schillinger, and Teresa Villela. 2007. Chen AH, Jacobs E .
    41. Insights into the problems that language barriers may pose for the medical interview. J Gen Intern Med. 2006 Dec; 21(12):1357-8. Hardt E, Jacobs EA, Chen A. PMID: 16995888.
      View in: PubMed   Mentions:    Fields:    Translation:Humans
    42. Effect of awareness of language law on language access in the health care setting. J Gen Intern Med. 2006 Jul; 21(7):683-8. Grubbs V, Chen AH, Bindman AB, Vittinghoff E, Fernandez A. PMID: 16808766.
      View in: PubMed   Mentions: 13     Fields:    Translation:Humans
    43. Doctoring across the language divide. Health Aff (Millwood). 2006 May-Jun; 25(3):808-13. Chen A. PMID: 16684747.
      View in: PubMed   Mentions: 4     Fields:    Translation:Humans
    44. The need for more research on language barriers in health care: a proposed research agenda. Milbank Q. 2006; 84(1):111-33. Jacobs E, Chen AH, Karliner LS, Agger-Gupta N, Mutha S. PMID: 16529570.
      View in: PubMed   Mentions: 66     Fields:    Translation:Humans
    45. Case studies in multicultural medicine and health disparities. Multicultural Medicine and Health Disparities. Editors: David Satcher and Rubens Pamies. 2006. Smith WR, Bussey-Jones J, Horowitz CR, Whitehurst-Cook M, Chen, AH.
    46. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005 Sep; 20(9):800-6. Wilson E, Chen AH, Grumbach K, Wang F, Fernandez A. PMID: 16117746.
      View in: PubMed   Mentions: 138     Fields:    Translation:Humans
    47. Legal and regulatory obligations to provide culturally and linguistically appropriate emergency department services. Clin Ped Emerg Med. 2004; 5(2):85-92. Jacobs EA, Chen AH, Karliner L, Fortier JP, Mutha S.
    48. Literacy and language: disentangling measures of access, utilization, and quality. J Gen Intern Med. 2004 Mar; 19(3):288-90. Schillinger D, Chen AH. PMID: 15009787.
      View in: PubMed   Mentions: 7     Fields:    Translation:Humans
    49. Reasons for outpatient referrals from generalists to specialists. J Gen Intern Med. 1999 May; 14(5):281-6. Donohoe MT, Kravitz RL, Wheeler DB, Chandra R, Chen A, Humphries N. PMID: 10337037.
      View in: PubMed   Mentions: 20     Fields:    Translation:Humans
    50. Airway reactivity in welders: a controlled prospective cohort study. J Occup Environ Med. 1996 Dec; 38(12):1229-38. Beckett WS, Pace PE, Sferlazza SJ, Perlman GD, Chen AH, Xu XP. PMID: 8978514.
      View in: PubMed   Mentions: 11     Fields:    Translation:HumansPHPublic Health
    51. Gender-associated differences in emergency department pain management. Ann Emerg Med. 1995 Oct; 26(4):414-21. Raftery KA, Smith-Coggins R, Chen AH. PMID: 7574121.
      View in: PubMed   Mentions: 14     Fields:    Translation:Humans
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