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Alice Chen, MD

Title(s)Clinical Professor, Medicine
SchoolSchool of Medicine
Phone628-206-4049
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    Collapse Biography 
    Collapse Awards and Honors
    San Francisco Community Clinic Consortium 2016Leadership Award
    Aspen Institute2015Health Innovators Fellow
    National Association of Public Hospitals and Health Systems2010Safety Net Award for Using Health Information Technology to Advance Performance Improvement
    University of California San Francisco SFGH Department of Medicine2008John F. Murray Award for academic excellence and dedication to the humanitarian mission of SFGH
    California Association of Public Hospitals and Health Systems 2007Award for Improvement in System-Wide Care Integration
    San Francisco Health Plan2007Award for Innovation in Health Care Service Delivery
    University of California San Francisco, SFGH Division of General Internal Medicine2006Richard J. Haber Excellence in Teaching Award
    Massachusetts Department of Public Health2001Annual Service Award, Emergency Room Interpreter Law Advisory Committee
    Brigham and Women's Hospital, Department of Internal Medicine1997Arnold C. Dunne Award for Compassionate Patient Care
    Stanford University School of Medicine1996Dean’s Award for Excellence in Clinical Medicine

    Collapse Overview 
    Collapse Overview
    Dr. Alice Huan-mei Chen is the chief medical officer and deputy director for the San Francisco Health Network (SFHN), and professor of medicine at the University of California San Francisco (UCSF).

    She has dedicated her career to health equity through direct patient care, teaching, policy and advocacy, and administrative leadership across a variety of settings, including public health, philanthropy, academia, and government.

    In her role at SFHN, Dr. Chen is responsible for providing clinical and operational leadership, vision, and direction for the San Francisco Department of Public Health’s nearly $2 billion a year publicly funded delivery system that encompasses primary, specialty, maternal and child health, mental health, substance use, acute care, trauma, long term, jail health, and homeless health care services. She has led the Network’s work responding to value-based payments, addressing patient-level social determinants of health, and creating an integrated system of care.

    Known for her work with vulnerable populations and delivery system innovations to improve access and quality of care for safety net systems, Dr. Chen has published over 50 book chapters, research and peer-reviewed articles, including in the New England Journal of Medicine and Health Affairs. She has served on the board of several non-profits and foundations, and currently serves as board president for Health Access Foundation and The Health Initiative. In 2019 she was elected to the Harvard University Board of Overseers.

    A graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health, Dr. Chen's training includes a primary care internal medicine residency and chief residency at Brigham and Women's Hospital. She is an alumna of the Commonwealth Fund Fellowship in Minority Health Policy at Harvard, the Soros Physician Advocacy Fellowship, the California HealthCare Foundation Leadership Program and the Aspen Institute’s Health Innovators Fellowship.

    Proficient in Mandarin and Spanish, she maintains an active clinical practice in both primary care and inpatient medicine, and is a longtime physician volunteer for a tattoo removal program for at risk youth.

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    Collapse Bibliographic 
    Collapse Publications
    Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Researchers can login to make corrections and additions, or contact us for help.
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    1. Chen AH, Chin MH. What if the Role of Healthcare Was to Maximize Health? J Gen Intern Med. 2019 Nov 14. PMID: 31728893.
      View in: PubMed
    2. Kanzaria HK, Niedzwiecki M, Cawley CL, Chapman C, Sabbagh SH, Riggs E, Chen AH, Martinez MX, Raven MC. Frequent Emergency Department Users: Focusing Solely On Medical Utilization Misses The Whole Person. Health Aff (Millwood). 2019 Nov; 38(11):1866-1875. PMID: 31682499.
      View in: PubMed
    3. Tuot DS, Liddy C, Vimalananda VG, Pecina J, Murphy EJ, Keely E, Simon SR, North F, Orlander JD, Chen AH. Evaluating diverse electronic consultation programs with a common framework. BMC Health Serv Res. 2018 Oct 24; 18(1):814. PMID: 30355346.
      View in: PubMed
    4. Ulloa JG, Russell MD, Chen AH, Tuot DS. A cohort study of a general surgery electronic consultation system: safety implications and impact on surgical yield. BMC Health Serv Res. 2017 06 23; 17(1):433. PMID: 28645288.
      View in: PubMed
    5. Makaroun LK, Bowman C, Duan K, Handley N, Wheeler DJ, Pierluissi E, Chen AH. Specialty Care Access in the Safety Net-the Role of Public Hospitals and Health Systems. J Health Care Poor Underserved. 2017; 28(1):566-581. PMID: 28239019.
      View in: PubMed
    6. Raven MC, Guzman D, Chen AH, Kornak J, Kushel M. Out-of-Network Emergency Department Use among Managed Medicaid Beneficiaries. Health Serv Res. 2017 12; 52(6):2156-2174. PMID: 27861836.
      View in: PubMed
    7. Price EL, Sewell JL, Chen AH, Sarkar U. Minding the Gaps: Assessing Communication Outcomes of Electronic Preconsultation Exchange. Jt Comm J Qual Patient Saf. 2016 08; 42(8):341-54. PMID: 27456415.
      View in: PubMed
    8. Kruger JF, Chen AH, Rybkin A, Leeds K, Guzman D, Vittinghoff E, Goldman LE. Displaying radiation exposure and cost information at order entry for outpatient diagnostic imaging: a strategy to inform clinician ordering. BMJ Qual Saf. 2016 12; 25(12):977-985. PMID: 26740494.
      View in: PubMed
    9. Tuot DS, Leeds K, Murphy EJ, Sarkar U, Lyles CR, Mekonnen T, Chen AH. Facilitators and barriers to implementing electronic referral and/or consultation systems: a qualitative study of 16 health organizations. BMC Health Serv Res. 2015 Dec 19; 15:568. PMID: 26687507.
      View in: PubMed
    10. Scheibe MM, Imboden JB, Schmajuk G, Margaretten M, Graf JD, Chen AH, Yelin EH, Yazdany J. Efficiency Gains for Rheumatology Consultation Using a Novel Electronic Referral System in a Safety-Net Health Setting. Arthritis Care Res (Hoboken). 2015 Aug; 67(8):1158-63. PMID: 25623810.
      View in: PubMed
    11. Tuot DS, Murphy EJ, McCulloch CE, Leeds K, Chan E, Chen AH. Leveraging an electronic referral system to build a medical neighborhood. Healthc (Amst). 2015 Dec; 3(4):202-8. PMID: 26699344.
      View in: PubMed
    12. Schwei RJ, Del Pozo S, Agger-Gupta N, Alvarado-Little W, Bagchi A, Chen AH, Diamond L, Gany F, Wong D, Jacobs EA. Changes in research on language barriers in health care since 2003: A cross-sectional review study. Int J Nurs Stud. 2016 Feb; 54:36-44. PMID: 25816944.
      View in: PubMed
    13. McGeady JB, Blaschko SD, Brajtbord JS, Sewell JL, Chen AH, Breyer BN.Electronic Preconsultation as a Method of Quality Improvement for Urological Referrals. Urology Practice. 2014; 1(4):172-175.
    14. Mukhtar NA, Toy BC, Burman BE, Yu A, Chen AH, Berman P, Nguyen T, Chan D, Hammer H, McCulloch CE, Khalili M. Assessment of HBV preventive services in a medically underserved Asian and Pacific Islander population using provider and patient data. J Gen Intern Med. 2015 Jan; 30(1):68-74. PMID: 25324148.
      View in: PubMed
    15. Tuot DS, Sewell JL, Day L, Leeds K, Chen AH. Increasing access to specialty care: patient discharges from a gastroenterology clinic. Am J Manag Care. 2014 Oct; 20(10):812-9. PMID: 25365684.
      View in: PubMed
    16. Hines JZ, Sewell JL, Sehgal NL, Moriates C, Horton CK, Chen AH. "Choosing wisely" in an academic department of medicine. Am J Med Qual. 2015 Nov-Dec; 30(6):566-70. PMID: 24970279.
      View in: PubMed
    17. Kaplan CP, Livaudais-Toman J, Tice JA, Kerlikowske K, Gregorich SE, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Karliner LS. A randomized, controlled trial to increase discussion of breast cancer in primary care. Cancer Epidemiol Biomarkers Prev. 2014 Jul; 23(7):1245-53. PMID: 24762560.
      View in: PubMed
    18. Kruger JF, Chen AH, Rybkin A, Leeds K, Frosch DL, Goldman LE. Clinician perspectives on considering radiation exposure to patients when ordering imaging tests: a qualitative study. BMJ Qual Saf. 2014 Nov; 23(11):893-901. PMID: 24764135.
      View in: PubMed
    19. Bailey SC, Wolf MS, Lopez A, Russell A, Chen AH, Schillinger D, Moy G, Sarkar U. Expanding the Universal Medication Schedule: a patient-centred approach. BMJ Open. 2014 Jan 10; 4(1):e003699. PMID: 24413344.
      View in: PubMed
    20. Kruger JF, Chen AH, Rybkin A, Leeds K, Frosch DL, Goldman E. Clinicians' views on displaying cost information to increase clinician cost-consciousness. Am J Manag Care. 2014; 20(11):901-6. PMID: 25495110.
      View in: PubMed
    21. Burman BE, Mukhtar NA, Toy BC, Nguyen TT, Chen AH, Yu A, Berman P, Hammer H, Chan D, McCulloch CE, Khalili M. Hepatitis B management in vulnerable populations: gaps in disease monitoring and opportunities for improved care. Dig Dis Sci. 2014 Jan; 59(1):46-56. PMID: 24052195.
      View in: PubMed
    22. Chen AH, Murphy EJ, Yee HF. eReferral--a new model for integrated care. N Engl J Med. 2013 Jun 27; 368(26):2450-3. PMID: 23802515.
      View in: PubMed
    23. Sewell JL, Day LW, Tuot DS, Alvarez R, Yu A, Chen AH. A brief, low-cost intervention improves the quality of ambulatory gastroenterology consultation notes. Am J Med. 2013 Aug; 126(8):732-8. PMID: 23791206.
      View in: PubMed
    24. Sewell JL, Guy J, Kwon A, Chen AH, Yee HF. Preconsultation exchange for ambulatory hepatology consultations. Am J Med. 2013 Jun; 126(6):523-8. PMID: 23597797.
      View in: PubMed
    25. Dowdy D, Bishai D, Chen AH. Setting clinical priorities: a framework for incorporating individual patient preferences. Patient Educ Couns. 2013 Jan; 90(1):141-3. PMID: 23073315.
      View in: PubMed
    26. Chen AH, Rittenhouse D. The un-managed system of Medicare referrals. J Gen Intern Med. 2012 May; 27(5):487-9. PMID: 22374409.
      View in: PubMed
    27. Bailey SC, Sarkar U, Chen AH, Schillinger D, Wolf MS. Evaluation of language concordant, patient-centered drug label instructions. J Gen Intern Med. 2012 Dec; 27(12):1707-13. PMID: 22451015.
      View in: PubMed
    28. Tucker JD, Chen AH, Glass RI. Foreign language assessment and training in U.S. medical education is a must. Acad Med. 2012 Mar; 87(3):257. PMID: 22373612.
      View in: PubMed
    29. Bailey SC, Hasnain-Wynia R, Chen AH, Sarkar U, Schoua-Glusberg A, Lindquist LA, Schillinger D, Wolf MS. Developing multilingual prescription instructions for patients with limited english proficiency. J Health Care Poor Underserved. 2012 Feb; 23(1):81-7. PMID: 22643463.
      View in: PubMed
    30. Straus SG, Chen AH, Yee H, Kushel MB, Bell DS. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. PMID: 22195195.
      View in: PubMed
    31. Dowdy DW, Horton CK, Lau B, Ferrer R, Chen AH. Patient Follow-up in an Urban Resident Continuity Clinic: An Initiative to Improve Scheduling Practices. J Grad Med Educ. 2011 Jun; 3(2):256-60. PMID: 22655154.
      View in: PubMed
    32. Chen AH, Yee HF. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. PMID: 21220663.
      View in: PubMed
    33. Kim-Hwang JE, Chen AH, Bell DS, Guzman D, Yee HF, Kushel MB. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. PMID: 20512531.
      View in: PubMed
    34. Chen AH, Kushel MB, Grumbach K, Yee HF. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. PMID: 20439891.
      View in: PubMed
    35. Chen AH, Yee HF. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 08; 169(11):1024-6. PMID: 19506170.
      View in: PubMed
    36. Kim Y, Chen AH, Keith E, Yee HF, Kushel MB. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. PMID: 19308334.
      View in: PubMed
    37. Chen AH, Youdelman MK, Brooks J. The legal framework for language access in healthcare settings: Title VI and beyond. J Gen Intern Med. 2007 Nov; 22 Suppl 2:362-7. PMID: 17957427.
      View in: PubMed
    38. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007 Apr; 42(2):727-54. PMID: 17362215.
      View in: PubMed
    39. Chen AH, Jacobs E .Providing care to patients who speak limited English. Medical Management of Vulnerable and Underserved Patients: Principles, Practice, and Populations. Editors: Talmadge King, Margaret Wheeler, Andy Bindman, Alicia Fernandez, Kevin Grumbach, Dean Schillinger, and Teresa Villela. 2007.
    40. Hardt E, Jacobs EA, Chen A. Insights into the problems that language barriers may pose for the medical interview. J Gen Intern Med. 2006 Dec; 21(12):1357-8. PMID: 16995888.
      View in: PubMed
    41. Grubbs V, Chen AH, Bindman AB, Vittinghoff E, Fernandez A. Effect of awareness of language law on language access in the health care setting. J Gen Intern Med. 2006 Jul; 21(7):683-8. PMID: 16808766.
      View in: PubMed
    42. Chen A. Doctoring across the language divide. Health Aff (Millwood). 2006 May-Jun; 25(3):808-13. PMID: 16684747.
      View in: PubMed
    43. Jacobs E, Chen AH, Karliner LS, Agger-Gupta N, Mutha S. The need for more research on language barriers in health care: a proposed research agenda. Milbank Q. 2006; 84(1):111-33. PMID: 16529570.
      View in: PubMed
    44. Smith WR, Bussey-Jones J, Horowitz CR, Whitehurst-Cook M, Chen, AH.Case studies in multicultural medicine and health disparities. Multicultural Medicine and Health Disparities. Editors: David Satcher and Rubens Pamies. 2006.
    45. Wilson E, Chen AH, Grumbach K, Wang F, Fernandez A. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005 Sep; 20(9):800-6. PMID: 16117746.
      View in: PubMed
    46. Jacobs EA, Chen AH, Karliner L, Fortier JP, Mutha S.Legal and regulatory obligations to provide culturally and linguistically appropriate emergency department services. Clin Ped Emerg Med. 2004; 5(2):85-92.
    47. Schillinger D, Chen AH. Literacy and language: disentangling measures of access, utilization, and quality. J Gen Intern Med. 2004 Mar; 19(3):288-90. PMID: 15009787.
      View in: PubMed
    48. Donohoe MT, Kravitz RL, Wheeler DB, Chandra R, Chen A, Humphries N. Reasons for outpatient referrals from generalists to specialists. J Gen Intern Med. 1999 May; 14(5):281-6. PMID: 10337037.
      View in: PubMed
    49. Beckett WS, Pace PE, Sferlazza SJ, Perlman GD, Chen AH, Xu XP. Airway reactivity in welders: a controlled prospective cohort study. J Occup Environ Med. 1996 Dec; 38(12):1229-38. PMID: 8978514.
      View in: PubMed
    50. Raftery KA, Smith-Coggins R, Chen AH. Gender-associated differences in emergency department pain management. Ann Emerg Med. 1995 Oct; 26(4):414-21. PMID: 7574121.
      View in: PubMed