|School||UCSF School of Medicine|
|Department||Family Community Medicine|
|Address||1001 Potrero Ave, SFGH 80|
San Francisco CA 94110
Rachel Willard-Grace is the Research Manager at the Center for Excellence in Primary Care (CEPC) at the University of California San Francisco. CEPC exists to help clinics become the kind of place that you would want your grandmother or loved one to go: a place where she can get an appointment when she needs one, where her care team knows what happened at her cardiology appointment, where someone sits down to help her understand her medications and make a plan to remember to take it, where she can call when she has questions and talk to someone who knows her. Rachel test new ways of doing things to make primary care better. When those methods work, the practice coaching arm of CEPC train people across the country and the world how to do those things. Ultimately, our goal is to help people from all walks of life live to their full potential and to help make primary care a joyful and fulfilling place to work.
Among Rachel's current projects are a systematic review of care integration strategies to connect primary care to the medical neighborhood, an evaluation of primary care transformation across 20 sites in San Francisco, and several randomized controlled trials of health coaching in the primary care setting. Prior to joining the CEPC, Rachel was a medical assistant, pharmacy tech, interpreter, and subsequently the executive director of a free clinic. Throughout her career, she has worked in the safety net to partner with vulnerable populations and seek better ways of providing healthcare support.
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