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    Alice Chen, MD

    TitleProfessor
    SchoolUCSF School of Medicine
    DepartmentMedicine
    Address1001 Potrero Ave
    San Francisco CA 94110
    Phone415-206-4049
    vCardDownload vCard

      Collapse Biography 
      Collapse Awards and Honors
      National Association of Public Hospitals and Health Systems2010Safety Net Award for Using Health Information Technology to Advance Performance Improvement
      University of California San Francisco SFGH Department of Medicine2008John F. Murray Award for academic excellence and dedication to the humanitarian mission of SFGH
      California Association of Public Hospitals and Health Systems 2007Award for Improvement in System-Wide Care Integration
      San Francisco Health Plan2007Award for Innovation in Health Care Service Delivery
      University of California San Francisco, SFGH Division of General Internal Medicine2006Richard J. Haber Excellence in Teaching Award
      Massachusetts Department of Public Health2001Annual Service Award, Emergency Room Interpreter Law Advisory Committee
      Brigham and Women's Hospital, Department of Internal Medicine1997Arnold C. Dunne Award for Compassionate Patient Care
      Stanford University School of Medicine1996Dean’s Award for Excellence in Clinical Medicine

      Collapse Overview 
      Collapse Overview
      Alice Huan-mei Chen, MD, MPH, is the chief medical officer for the San Francisco Health Network (SFHN), co-director of the Center for Innovation in Access and Quality at San Francisco General Hospital (SFGH), and a professor of medicine at the University of California, San Francisco (UCSF).

      As chief medical officer, Dr. Chen is responsible for providing effective clinical leadership, vision, direction and expertise in the oversight and operations of the SFHN, with a focus on clinical integration; access, quality and cost of care; patient satisfaction and retention; and strategic initiatives and programs for enhancing clinical effectiveness. SFHN includes a network of over 35 community-based primary care and behavioral health clinics; San Francisco General Hospital and Trauma Center, an acute care hospital and level one trauma center; Laguna Honda Hospital, a skilled nursing and rehabilitation facility; jail health; maternal child health; and a range of programs targeting homeless patients.

      Prior to assuming the role of SFHN chief medical officer, Dr. Chen spent a decade at SFGH in a variety of roles, including as core faculty for the UCSF/SFGH Primary Care Internal Medicine Residency Program where she spearheaded its policy and advocacy curriculum; medical director of the General Medicine Clinic, the primary care internal medicine residency clinic at SFGH; chief integration officer for SFGH; director of the Center for Innovation in Access and Quality (CIAQ), whose goal is to promote the creation and implementation of innovative approaches to providing accessible, high quality, cost-effective care in safety net systems; and director of eReferral, an integrated electronic referral and consultation system that has been recognized nationally and internationally as an innovative model for improving specialty care. Dr. Chen continues to practice primary care and attends on the inpatient medical service at SFGH.

      Before joining the San Francisco safety net, she was a primary care internist at Asian Health Services, a federally qualified health center in Oakland. She also served as health policy scholar in residence at The California Endowment, where she oversaw the healthcare foundation’s language access grantmaking program. She was subsequently awarded a Soros Physician Advocacy Fellowship to partner with the Asian & Pacific Islander American Health Forum to promote the financing and provision of language assistance services in California.

      She has served on state and national expert advisory committees on language access, cultural competency, and health disparities, including for the American Medical Association, the California Academy of Family Physicians, and the Robert Wood Johnson Foundation. Dr. Chen has also served on expert advisory committees on care coordination for the American Board of Internal Medicine and on access to specialty care for the California Association of Public Hospitals; she currently serves on the Clinical Advisory Board of Kyruus, a start up focused on using data to improve access for patients by increasing efficiency and appropriateness of appointment making processes.

      Dr. Chen has served on the board of the California Pan-Ethnic Health Network and the DentaQuest Foundation, and is currently a board member of the National Council of Asian & Pacific Islander Physicians and Health Access Foundation, as well as a volunteer physician for Alameda County Public Health Department’s Project New Start, a tattoo removal program targeting at risk youth.

      A graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health, Dr. Chen's training includes a primary care internal medicine residency and chief residency at Brigham and Women's Hospital in Boston, Massachusetts, and the Commonwealth Fund Harvard University Fellowship in Minority Health Policy. She is an alumna of the California HealthCare Foundation Leadership Fellowship, and is an inaugural fellow of The Aspen Institute's Health Innovators Fellowship. She lives in Berkeley with her spouse and their nine-year old twins.

      Collapse Interests
      Socioeconomically marginalized groups, People with limited English proficiency, Health Policy, Clinic, Hospital, Education, P4P, Practice guidelines, Medical home, Policy advocacy, electronic referrals to specialty care, primary care-specialty care interface, patient centered medical home, access for limited English proficient patients, cost consciousness, Interdisciplinary research collaboration, Implementation Science

      Collapse ORNG Applications 
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      Collapse Featured Videos

      Collapse Bibliographic 
      Collapse Publications
      Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Researchers can login to make corrections and additions, or contact us for help.
      List All   |   Timeline
      1. Raven MC, Guzman D, Chen AH, Kornak J, Kushel M. Out-of-Network Emergency Department Use among Managed Medicaid Beneficiaries. Health Serv Res. 2016 Nov 11. PMID: 27861836.
        View in: PubMed
      2. Price EL, Sewell JL, Hm Chen A, Sarkar U. Minding the Gaps: Assessing Communication Outcomes of Electronic Preconsultation Exchange. Jt Comm J Qual Patient Saf. 2016 Aug; 42(8):341-54. PMID: 27456415.
        View in: PubMed
      3. Kruger JF, Chen AH, Rybkin A, Leeds K, Guzman D, Vittinghoff E, Goldman LE, et al. Displaying radiation exposure and cost information at order entry for outpatient diagnostic imaging: a strategy to inform clinician ordering. BMJ Qual Saf. 2016 Jan 6. PMID: 26740494.
        View in: PubMed
      4. Tuot DS, Leeds K, Murphy EJ, Sarkar U, Lyles CR, Mekonnen T, Chen AH. Facilitators and barriers to implementing electronic referral and/or consultation systems: a qualitative study of 16 health organizations. BMC Health Serv Res. 2015; 15(1):568. PMID: 26687507.
        View in: PubMed
      5. Livaudais-Toman J, Karliner LS, Tice JA, Kerlikowske K, Gregorich S, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Kaplan CP. Impact of a primary care based intervention on breast cancer knowledge, risk perception and concern: A randomized, controlled trial. Breast. 2015 Dec; 24(6):758-66. PMID: 26476466.
        View in: PubMed
      6. Scheibe MM, Imboden JB, Schmajuk G, Margaretten M, Graf JD, Chen AH, Yelin EH, Yazdany J. Efficiency Gains for Rheumatology Consultation Using a Novel Electronic Referral System in a Safety-Net Health Setting. Arthritis Care Res (Hoboken). 2015 Aug; 67(8):1158-63. PMID: 25623810; PMCID: PMC4515392 [Available on 08/01/16].
      7. Tuot DS, Murphy EJ, McCulloch CE, Leeds K, Chan E, Chen AH. Leveraging an electronic referral system to build a medical neighborhood. Healthc (Amst). 2015 Dec; 3(4):202-8. PMID: 26699344.
        View in: PubMed
      8. Schwei RJ, Del Pozo S, Agger-Gupta N, Alvarado-Little W, Bagchi A, Chen AH, Diamond L, Gany F, Wong D, Jacobs EA. Changes in research on language barriers in health care since 2003: A cross-sectional review study. Int J Nurs Stud. 2016 Feb; 54:36-44. PMID: 25816944.
        View in: PubMed
      9. McGeady JB, Blaschko SD, Brajtbord JS, Sewell JL, Chen AH, Breyer BN. . Electronic Preconsultation as a Method of Quality Improvement for Urological Referrals. Urology Practice. 2014; 1(4):172-175.
      10. Mukhtar NA, Toy BC, Burman BE, Yu A, Chen AH, Berman P, Nguyen T, Chan D, Hammer H, McCulloch CE, Khalili M. Assessment of HBV preventive services in a medically underserved Asian and Pacific Islander population using provider and patient data. J Gen Intern Med. 2015 Jan; 30(1):68-74. PMID: 25324148; PMCID: PMC4284271 [Available on 01/01/16].
      11. Tuot DS, Sewell JL, Day L, Leeds K, Chen AH. Increasing access to specialty care: patient discharges from a gastroenterology clinic. Am J Manag Care. 2014 Oct; 20(10):812-9. PMID: 25365684.
        View in: PubMed
      12. Hines JZ, Sewell JL, Sehgal NL, Moriates C, Horton CK, Chen AH. "Choosing Wisely" in an Academic Department of Medicine. Am J Med Qual. 2015 Nov; 30(6):566-70. PMID: 24970279.
        View in: PubMed
      13. Kruger JF, Chen AH, Rybkin A, Leeds K, Frosch DL, Goldman LE. Clinician perspectives on considering radiation exposure to patients when ordering imaging tests: a qualitative study. BMJ Qual Saf. 2014 Nov; 23(11):893-901. PMID: 24764135.
        View in: PubMed
      14. Kaplan CP, Livaudais-Toman J, Tice JA, Kerlikowske K, Gregorich SE, Pérez-Stable EJ, Pasick RJ, Chen A, Quinn J, Karliner LS. A randomized, controlled trial to increase discussion of breast cancer in primary care. Cancer Epidemiol Biomarkers Prev. 2014 Jul; 23(7):1245-53. PMID: 24762560; PMCID: PMC4167008.
      15. Bailey SC, Wolf MS, Lopez A, Russell A, Chen AH, Schillinger D, Moy G, Sarkar U. Expanding the Universal Medication Schedule: a patient-centred approach. BMJ Open. 2014; 4(1):e003699. PMID: 24413344; PMCID: PMC3902314.
      16. Kruger JF, Chen AH, Rybkin A, Frosch DL, Goldman LE. Clinicians' views on displaying cost information to increase clinician cost-consciousness. Am J Manag Care. 2014; 20(11):901-6. PMID: 25495110.
        View in: PubMed
      17. Burman BE, Mukhtar NA, Toy BC, Nguyen TT, Chen AH, Yu A, Berman P, Hammer H, Chan D, McCulloch CE, Khalili M. Hepatitis B management in vulnerable populations: gaps in disease monitoring and opportunities for improved care. Dig Dis Sci. 2014 Jan; 59(1):46-56. PMID: 24052195; PMCID: PMC3947196.
      18. Chen AH, Murphy EJ, Yee HF. eReferral--a new model for integrated care. N Engl J Med. 2013 Jun 27; 368(26):2450-3. PMID: 23802515.
        View in: PubMed
      19. Sewell JL, Day LW, Tuot DS, Alvarez R, Yu A, Chen AH. A brief, low-cost intervention improves the quality of ambulatory gastroenterology consultation notes. Am J Med. 2013 Aug; 126(8):732-8. PMID: 23791206; PMCID: PMC3730533.
      20. Sewell JL, Guy J, Kwon A, Chen AH, Yee HF. Preconsultation exchange for ambulatory hepatology consultations. Am J Med. 2013 Jun; 126(6):523-8. PMID: 23597797; PMCID: PMC3684175.
      21. Dowdy D, Bishai D, Chen AH. Setting clinical priorities: a framework for incorporating individual patient preferences. Patient Educ Couns. 2013 Jan; 90(1):141-3. PMID: 23073315.
        View in: PubMed
      22. Chen AH, Rittenhouse D. The un-managed system of Medicare referrals. J Gen Intern Med. 2012 May; 27(5):487-9. PMID: 22374409; PMCID: PMC3326098.
      23. Bailey SC, Sarkar U, Chen AH, Schillinger D, Wolf MS. Evaluation of language concordant, patient-centered drug label instructions. J Gen Intern Med. 2012 Dec; 27(12):1707-13. PMID: 22451015; PMCID: PMC3509294.
      24. Tucker JD, Chen AH, Glass RI. Foreign language assessment and training in U.S. medical education is a must. Acad Med. 2012 Mar; 87(3):257. PMID: 22373612.
        View in: PubMed
      25. Bailey SC, Hasnain-Wynia R, Chen AH, Sarkar U, Schoua-Glusberg A, Lindquist LA, Schillinger D, Wolf MS. Developing multilingual prescription instructions for patients with limited english proficiency. J Health Care Poor Underserved. 2012 Feb; 23(1):81-7. PMID: 22643463.
        View in: PubMed
      26. Straus SG, Chen AH, Yee H, Kushel MB, Bell DS. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. PMID: 22195195; PMCID: PMC3243286.
      27. Dowdy DW, Horton CK, Lau B, Ferrer R, Chen AH. Patient Follow-up in an Urban Resident Continuity Clinic: An Initiative to Improve Scheduling Practices. J Grad Med Educ. 2011 Jun; 3(2):256-60. PMID: 22655154; PMCID: PMC3184901.
      28. Chen AH, Yee HF. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. PMID: 21220663.
        View in: PubMed
      29. Kim-Hwang JE, Chen AH, Bell DS, Guzman D, Yee HF, Kushel MB. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. PMID: 20512531; PMCID: PMC2955477.
      30. Chen AH, Kushel MB, Grumbach K, Yee HF. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. PMID: 20439891.
        View in: PubMed
      31. Chen AH, Yee HF. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 8; 169(11):1024-6. PMID: 19506170.
        View in: PubMed
      32. Kim Y, Chen AH, Keith E, Yee HF, Kushel MB. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. PMID: 19308334; PMCID: PMC2669877.
      33. Chen AH, Youdelman MK, Brooks J. The legal framework for language access in healthcare settings: Title VI and beyond. J Gen Intern Med. 2007 Nov; 22 Suppl 2:362-7. PMID: 17957427; PMCID: PMC2150609.
      34. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007 Apr; 42(2):727-54. PMID: 17362215; PMCID: PMC1955368.
      35. Chen AH, Jacobs E . . Providing care to patients who speak limited English. Medical Management of Vulnerable and Underserved Patients: Principles, Practice, and Populations. Editors: Talmadge King, Margaret Wheeler, Andy Bindman, Alicia Fernandez, Kevin Grumbach, Dean Schillinger, and Teresa Villela. 2007.
      36. Hardt E, Jacobs EA, Chen A. Insights into the problems that language barriers may pose for the medical interview. J Gen Intern Med. 2006 Dec; 21(12):1357-8. PMID: 16995888; PMCID: PMC1924799.
      37. Grubbs V, Chen AH, Bindman AB, Vittinghoff E, Fernandez A. Effect of awareness of language law on language access in the health care setting. J Gen Intern Med. 2006 Jul; 21(7):683-8. PMID: 16808766; PMCID: PMC1924696.
      38. Chen A. Doctoring across the language divide. Health Aff (Millwood). 2006 May-Jun; 25(3):808-13. PMID: 16684747.
        View in: PubMed
      39. Jacobs E, Chen AH, Karliner LS, Agger-Gupta N, Mutha S. The need for more research on language barriers in health care: a proposed research agenda. Milbank Q. 2006; 84(1):111-33. PMID: 16529570; PMCID: PMC2690153.
      40. Smith WR, Bussey-Jones J, Horowitz CR, Whitehurst-Cook M, Chen, AH. . Case studies in multicultural medicine and health disparities. Multicultural Medicine and Health Disparities. Editors: David Satcher and Rubens Pamies. 2006.
      41. Wilson E, Chen AH, Grumbach K, Wang F, Fernandez A. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005 Sep; 20(9):800-6. PMID: 16117746; PMCID: PMC1490205.
      42. Jacobs EA, Chen AH, Karliner L, Fortier JP, Mutha S. . Legal and regulatory obligations to provide culturally and linguistically appropriate emergency department services. Clin Ped Emerg Med. 2004; 5(2):85-92.
      43. Schillinger D, Chen AH. Literacy and language: disentangling measures of access, utilization, and quality. J Gen Intern Med. 2004 Mar; 19(3):288-90. PMID: 15009787; PMCID: PMC1492159.
      44. Donohoe MT, Kravitz RL, Wheeler DB, Chandra R, Chen A, Humphries N. Reasons for outpatient referrals from generalists to specialists. J Gen Intern Med. 1999 May; 14(5):281-6. PMID: 10337037; PMCID: PMC1496579.
      45. Beckett WS, Pace PE, Sferlazza SJ, Perlman GD, Chen AH, Xu XP. Airway reactivity in welders: a controlled prospective cohort study. J Occup Environ Med. 1996 Dec; 38(12):1229-38. PMID: 8978514.
        View in: PubMed
      46. Raftery KA, Smith-Coggins R, Chen AH. Gender-associated differences in emergency department pain management. Ann Emerg Med. 1995 Oct; 26(4):414-21. PMID: 7574121.
        View in: PubMed
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