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    Neda Ratanawongsa, MD

    TitleAssociate Professor
    SchoolUCSF School of Medicine
    DepartmentMedicine
    Address1001 Potrero Ave, SFGH 10
    San Francisco CA 94110
    Phone415-206-3188
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      Collapse Biography 
      Collapse Education and Training
      University of California, San FranciscoResidency Internal Medicine
      Collapse Awards and Honors
      Society of General Internal Medicine2008Milton W. Hamolsky Junior Faculty Award

      Collapse Overview 
      Collapse Overview
      Neda Ratanawongsa, MD, MPH, is an Associate Professor of Medicine in the Division of General Internal Medicine and UCSF Center for Vulnerable Populations. She is Associate Chief Health Informatics Officer for Ambulatory Services at the San Francisco Health Network. Dr. Ratanawongsa focuses her research, teaching, administrative, and clinical work on enhancing communication and therapeutic alliances between patients and providers in safety net health care settings. Her work focuses on using health information technology to enhance communication and shared decision-making in the treatment and prevention of chronic medical conditions, particularly with electronic health record implementation in safety net clinics. Dr. Ratanawongsa is a mixed methods researcher, with expertise in survey research, qualitative research, and conversational analysis. She has developed, implemented, and evaluated curricula at the undergraduate, graduate and continuing medical education levels. Nationally, she has served on committees with the Society of General Internal Medicine (SGIM) and American Academy on Communication in Healthcare (AACH) and chaired the 2014 SGIM Annual Meeting in San Diego.

      Dr. Ratanawongsa received her undergraduate and medical degrees at Harvard, then came to UCSF for residency and chief residency in internal medicine. She completed a Masters in Public Health and General Internal Medicine Fellowship at Johns Hopkins University and joined the faculty at Johns Hopkins Bayview Medical Center as an Assistant Professor and Assistant Residency Program Director. She joined as UCSF General Internal Medicine and Center for Vulnerable Populations faculty in 2008.


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      Collapse Publications
      Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Researchers can login to make corrections and additions, or contact us for help.
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      1. Tieu L, Schillinger D, Sarkar U, Hoskote M, Hahn KJ, Ratanawongsa N, Ralston JD, Lyles CR, et al. Online patient websites for electronic health record access among vulnerable populations: portals to nowhere? J Am Med Inform Assoc. 2016 Jul 8. PMID: 27402138.
        View in: PubMed
      2. Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D, et al. Computer use, language, and literacy in safety net clinic communication. J Am Med Inform Assoc. 2016 Jun 6. PMID: 27274017.
        View in: PubMed
      3. Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D. Association Between Clinician Computer Use and Communication With Patients in Safety-Net Clinics. JAMA Intern Med. 2016 Jan 1; 176(1):125-8. PMID: 26619393.
        View in: PubMed
      4. Ratanawongsa N. Capsule Commentary on Dzeng et al., Moral Distress Amongst American Physician Trainees Regarding Futile Treatments at the End of Life: a Qualitative Inquiry. J Gen Intern Med. 2016 Jan; 31(1):108. PMID: 26519283.
        View in: PubMed
      5. Tieu L, Sarkar U, Schillinger D, Ralston JD, Ratanawongsa N, Pasick R, Lyles CR. Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study. J Med Internet Res. 2015; 17(12):e275. PMID: 26681155.
        View in: PubMed
      6. Ratanawongsa N, Karter AJ, Quan J, Parker MM, Handley M, Sarkar U, Schmittdiel JA, Schillinger D. Reach and Validity of an Objective Medication Adherence Measure Among Safety Net Health Plan Members with Diabetes: A Cross-Sectional Study. J Manag Care Spec Pharm. 2015 Aug; 21(8):688-98. PMID: 26233541; PMCID: PMC4553246.
      7. Chao MT, Handley MA, Quan J, Sarkar U, Ratanawongsa N, Schillinger D. Disclosure of complementary health approaches among low income and racially diverse safety net patients with diabetes. Patient Educ Couns. 2015 Nov; 98(11):1360-6. PMID: 26146238; PMCID: PMC4609248 [Available on 11/01/16].
      8. Quan J, Lee AK, Handley MA, Ratanawongsa N, Sarkar U, Tseng S, Schillinger D. Automated Telephone Self-Management Support for Diabetes in a Low-Income Health Plan: A Health Care Utilization and Cost Analysis. Popul Health Manag. 2015 Dec; 18(6):412-20. PMID: 26102298.
        View in: PubMed
      9. Gupta S, Brenner AT, Ratanawongsa N, Inadomi JM. Patient trust in physician influences colorectal cancer screening in low-income patients. Am J Prev Med. 2014 Oct; 47(4):417-23. PMID: 25084682; PMCID: PMC4171139.
      10. Ratanawongsa N, Handley MA, Sarkar U, Quan J, Pfeifer K, Soria C, Schillinger D. Diabetes health information technology innovation to improve quality of life for health plan members in urban safety net. J Ambul Care Manage. 2014 Apr-Jun; 37(2):127-37. PMID: 24594561; PMCID: PMC3990277.
      11. Ratanawongsa N, Barton JL, Schillinger D, Yelin EH, Hettema JE, Lum PJ. Ethnically diverse patients' perceptions of clinician computer use in a safety-net clinic. J Health Care Poor Underserved. 2013 Nov; 24(4):1542-51. PMID: 24185151; PMCID: PMC4554529.
      12. Beach MC, Roter D, Korthuis PT, Epstein RM, Sharp V, Ratanawongsa N, Cohn J, Eggly S, Sankar A, Moore RD, Saha S. A multicenter study of physician mindfulness and health care quality. Ann Fam Med. 2013 Sep-Oct; 11(5):421-8. PMID: 24019273; PMCID: PMC3767710.
      13. Lyles CR, Schillinger D, Lopez A, Handley M, Ratanawongsa N, Sarkar U. Safety events during an automated telephone self-management support intervention. J Diabetes Sci Technol. 2013 May; 7(3):596-601. PMID: 23759391; PMCID: PMC3869126.
      14. Ratanawongsa N, Karter AJ, Parker MM, Lyles CR, Heisler M, Moffet HH, Adler N, Warton EM, Schillinger D. Communication and medication refill adherence: the Diabetes Study of Northern California. JAMA Intern Med. 2013 Feb 11; 173(3):210-8. PMID: 23277199; PMCID: PMC3609434.
      15. Ratanawongsa N, Korthuis PT, Saha S, Roter D, Moore RD, Sharp VL, Beach MC. Clinician stress and patient-clinician communication in HIV care. J Gen Intern Med. 2012 Dec; 27(12):1635-42. PMID: 22821571; PMCID: PMC3509305.
      16. Hilton JF, Barkoff L, Chang O, Halperin L, Ratanawongsa N, Sarkar U, Leykin Y, Muñoz RF, Thom DH, Kahn JS. A cross-sectional study of barriers to personal health record use among patients attending a safety-net clinic. PLoS One. 2012; 7(2):e31888. PMID: 22363761; PMCID: PMC3282785.
      17. Ratanawongsa N, Handley MA, Quan J, Sarkar U, Pfeifer K, Soria C, Schillinger D. Quasi-experimental trial of diabetes Self-Management Automated and Real-Time Telephonic Support (SMARTSteps) in a Medicaid managed care plan: study protocol. BMC Health Serv Res. 2012; 12:22. PMID: 22280514; PMCID: PMC3276419.
      18. Ratanawongsa N, Crosson JC, Schillinger D, Karter AJ, Saha CK, Marrero DG. Getting under the skin of clinical inertia in insulin initiation: the Translating Research Into Action for Diabetes (TRIAD) Insulin Starts Project. Diabetes Educ. 2012 Jan-Feb; 38(1):94-100. PMID: 22222513; PMCID: PMC3557962.
      19. López A, Detz A, Ratanawongsa N, Sarkar U. What patients say about their doctors online: a qualitative content analysis. J Gen Intern Med. 2012 Jun; 27(6):685-92. PMID: 22215270; PMCID: PMC3358396.
      20. Ratanawongsa N, Bhandari VK, Handley M, Rundall T, Hammer H, Schillinger D. Primary care provider perceptions of the effectiveness of two self-management support programs for vulnerable patients with diabetes. J Diabetes Sci Technol. 2012 Jan; 6(1):116-24. PMID: 22401329; PMCID: PMC3320828.
      21. Hettema JE, Ratanawongsa N, Manuel JK, Ciccarone D, Coffa D, Jain S, Lum PJ. A SBIRT curriculum for medical residents: development of a performance feedback tool to build learner confidence. Subst Abus. 2012; 33(3):241-50. PMID: 22738001; PMCID: PMC3412302.
      22. Ratanawongsa N, Federowicz MA, Christmas C, Hanyok LA, Record JD, Hellmann DB, Ziegelstein RC, Rand CS. Effects of a focused patient-centered care curriculum on the experiences of internal medicine residents and their patients. J Gen Intern Med. 2012 Apr; 27(4):473-7. PMID: 21948228; PMCID: PMC3304041.
      23. Haywood C, Lanzkron S, Hughes MT, Brown R, Massa M, Ratanawongsa N, Beach MC. A video-intervention to improve clinician attitudes toward patients with sickle cell disease: the results of a randomized experiment. J Gen Intern Med. 2011 May; 26(5):518-23. PMID: 21181560; PMCID: PMC3077483.
      24. Lattimer L, Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Beach MC. Problematic hospital experiences among adult patients with sickle cell disease. J Health Care Poor Underserved. 2010 Nov; 21(4):1114-23. PMID: 21099065; PMCID: PMC3240938.
      25. Ratanawongsa N, Wright SM, Vargo EM, Carrese JA. Challenges in primary care relationships: seeing it from both sides. Patient Educ Couns. 2011 Oct; 85(1):40-5. PMID: 20828976.
        View in: PubMed
      26. Bediako SM, Lattimer L, Haywood C, Ratanawongsa N, Lanzkron S, Beach MC. Religious coping and hospital admissions among adults with sickle cell disease. J Behav Med. 2011 Apr; 34(2):120-7. PMID: 20812027; PMCID: PMC3233352.
      27. Ratanawongsa N, Zikmund-Fisher BJ, Couper MP, Van Hoewyk J, Powe NR. Race, ethnicity, and shared decision making for hyperlipidemia and hypertension treatment: the DECISIONS survey. Med Decis Making. 2010 Sep-Oct; 30(5 Suppl):65S-76S. PMID: 20881155.
        View in: PubMed
      28. Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer-Nelson L, Beach MC. Hospital self-discharge among adults with sickle-cell disease (SCD): associations with trust and interpersonal experiences with care. J Hosp Med. 2010 May-Jun; 5(5):289-94. PMID: 20533577; PMCID: PMC2886176.
      29. Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer L, Powe NR, Beach MC. The association of provider communication with trust among adults with sickle cell disease. J Gen Intern Med. 2010 Jun; 25(6):543-8. PMID: 20195785; PMCID: PMC2869431.
      30. Gozu A, Nidiry MA, Ratanawongsa N, Carrese JA, Wright SM. Patient factors associated with following a relocated primary care provider among older adults. Am J Manag Care. 2009 Mar; 15(3):195-200. PMID: 19298101.
        View in: PubMed
      31. Ratanawongsa N, Haywood C, Bediako SM, Lattimer L, Lanzkron S, Hill PM, Powe NR, Beach MC. Health care provider attitudes toward patients with acute vaso-occlusive crisis due to sickle cell disease: development of a scale. Patient Educ Couns. 2009 Aug; 76(2):272-8. PMID: 19233587; PMCID: PMC3119258.
      32. Ratanawongsa N, Rand CS, Magill CF, Hayashi J, Brandt L, Christmas C, Record JD, Howell EE, Federowicz MA, Hellmann DB, Ziegelstein RC. Teaching residents to know their patients as individuals. The Aliki Initiative at Johns Hopkins Bayview Medical Center. Pharos Alpha Omega Alpha Honor Med Soc. 2009; 72(3):4-11. PMID: 19722298.
        View in: PubMed
      33. Windish DM, Ratanawongsa N. Providers' perceptions of relationships and professional roles when caring for patients who leave the hospital against medical advice. J Gen Intern Med. 2008 Oct; 23(10):1698-707. PMID: 18648890; PMCID: PMC2533363.
      34. Ratanawongsa N, Roter D, Beach MC, Laird SL, Larson SM, Carson KA, Cooper LA. Physician burnout and patient-physician communication during primary care encounters. J Gen Intern Med. 2008 Oct; 23(10):1581-8. PMID: 18618195; PMCID: PMC2533387.
      35. Ratanawongsa N, Wright SM, Carrese JA. Well-being in residency: effects on relationships with patients, interactions with colleagues, performance, and motivation. Patient Educ Couns. 2008 Aug; 72(2):194-200. PMID: 18541401.
        View in: PubMed
      36. Ratanawongsa N, Thomas PA, Marinopoulos SS, Dorman T, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Prokopowicz GP, Qayyum R, Bass EB. The reported validity and reliability of methods for evaluating continuing medical education: a systematic review. Acad Med. 2008 Mar; 83(3):274-83. PMID: 18316877.
        View in: PubMed
      37. Ratanawongsa N, Wright SM, Carrese JA. Well-being in residency: a time for temporary imbalance? Med Educ. 2007 Mar; 41(3):273-80. PMID: 17316212.
        View in: PubMed
      38. Marinopoulos SS, Dorman T, Ratanawongsa N, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Thomas PA, Prokopowicz GP, Qayyum R, Bass EB. Effectiveness of continuing medical education. Evid Rep Technol Assess (Full Rep). 2007 Jan; (149):1-69. PMID: 17764217.
        View in: PubMed
      39. Ratanawongsa N, Bolen S, Howell EE, Kern DE, Sisson SD, Larriviere D. Residents' perceptions of professionalism in training and practice: barriers, promoters, and duty hour requirements. J Gen Intern Med. 2006 Jul; 21(7):758-63. PMID: 16808778; PMCID: PMC1924703.
      40. Ratanawongsa N, Wright SM, Levine RB. Association between higher mental well-being and residents' capacity for empathy. J Gen Intern Med. 2006 Apr; 21(4):401-2; author reply 402. PMID: 16686827; PMCID: PMC1484722.
      41. Ratanawongsa N, Howell EE, Wright SM. What motivates physicians throughout their careers in medicine? Compr Ther. 2006; 32(4):210-7. PMID: 17918306.
        View in: PubMed
      42. Ratanawongsa N, Kern DE, Barker LR. Promoting humanistic care in the house staff continuity clinic. Med Educ. 2005 Nov; 39(11):1165-6. PMID: 16262841.
        View in: PubMed
      43. Ratanawongsa N, Teherani A, Hauer KE. Third-year medical students' experiences with dying patients during the internal medicine clerkship: a qualitative study of the informal curriculum. Acad Med. 2005 Jul; 80(7):641-7. PMID: 15980080.
        View in: PubMed
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